Website: https://onlypureherbal.com
Customer Care Email: onlypureherbal.com

1. General Policy

At onlypureherbal, we strive to provide high-quality products. We accept refunds and returns only in cases where there is a genuine issue with the product. We do not accept returns or refunds due to buyer’s remorse or if a product did not produce the desired results for the user.

2. Eligibility for Refunds and Returns

A refund or return will only be considered under the following conditions:

  • The product is defective or damaged upon delivery.
  • The product is incorrect (i.e., different from what was ordered).
  • The product is expired upon arrival.

3. Non-Returnable and Non-Refundable Items

We do not accept returns or refunds in the following cases:

  • Buyer’s remorse (changing your mind after purchase).
  • The product did not work as expected for the user.
  • The product has been opened or used, unless it was defective.
  • The request is made more than 7 days after delivery.

4. How to Request a Refund or Return

If you believe your product qualifies for a refund or return, follow these steps:

  1. Contact Us at onlypureherbal.com within 7 days of receiving your order.
  2. Provide proof of purchase and clear photos of the defective, damaged, or incorrect product.
  3. Wait for our customer care team to review your request and respond within 3 business days.

5. Refund Process

  • If your refund is approved, it will be processed within 7 business days.
  • Refunds will be issued via the original payment method.
  • Shipping fees are non-refundable.

6. Return Shipping

  • If a return is required, we will provide return instructions.
  • Customers may be responsible for return shipping costs unless the product was incorrect or defective.

7. Changes to This Policy

We reserve the right to update this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date.

For any questions, contact us at onlypureherbal.com